Privacy & Donation Policy

At Endless Welfare Foundation (EWF), we respect the privacy of our donors, beneficiaries, volunteers, supporters, website visitors, parents, guardians, partners, and other individuals who interact with us.

This Privacy & Donation Policy explains how we collect, use, protect, store, and where necessary share personal information. It also explains how donations made to Endless Welfare Foundation are processed and how donation-related information is handled.

By using our website, submitting information to us, participating in our programs, or making a donation, you acknowledge that you have read and understood the relevant parts of this policy.

1. Who We Are

Endless Welfare Foundation (EWF) is a non-profit organization based in Lahore, Punjab, Pakistan. EWF works for the welfare and development of individuals, families, children, young people, and communities through education, rehabilitation, humanitarian support, community development, and other welfare initiatives.

Our activities include education support, special education and rehabilitation, youth development, water and WASH projects, disaster relief, Zakat and Sadaqah projects, and support for vulnerable individuals and families.

2. Information We Collect

Depending on how you interact with EWF, we may collect information necessary to provide our services and operate our organization.

Information You Provide

• Full name
• Email address
• Telephone or mobile number
• Address or location information provided by you
• Donation amount and donation category
• Transaction or payment reference
• Messages and enquiries
• Volunteer or supporter information
• Program registration information
• Information required to provide welfare or educational services

Technical Information

When you visit our website, certain technical information may automatically be collected, such as browser type, device information, pages visited, approximate location, referring website, and general website usage information.

3. How We Collect Information

We may collect information when you:

• Make a donation.
• Submit a contact or enquiry form.
• Contact EWF by telephone, email, WhatsApp, or other channels.
• Register for a program, campaign, or event.
• Request assistance or welfare services.
• Volunteer or support our activities.
• Interact with our website.
• Interact with our social media accounts.

4. How We Use Personal Information

We may use personal information to:

• Process and acknowledge donations.
• Respond to questions and enquiries.
• Provide welfare, educational, rehabilitation, or community services.
• Maintain donation and financial records.
• Communicate with donors and supporters.
• Manage programs and beneficiaries.
• Improve our website and services.
• Maintain website security.
• Prevent fraud, misuse, or unauthorized activity.
• Meet applicable legal, accounting, or organizational requirements.

5. Donation Policy

Endless Welfare Foundation accepts donations to support its charitable, welfare, educational, rehabilitation, humanitarian, and community development activities.

6. Zakat, Sadaqah, Lillah & Other Donations

EWF may receive donations designated by donors as Zakat, Sadaqah, Lillah, general donations, or for specific charitable purposes.

Zakat

Donors who intend their contribution to be Zakat should select the appropriate Zakat option where available or clearly communicate their intention to EWF.

EWF will seek to use Zakat donations for purposes and beneficiaries considered appropriate under its Zakat policies and applicable religious guidance.

Sadaqah

Sadaqah donations may be used for eligible welfare and charitable activities supported by EWF, subject to the purpose communicated with the donation.

Lillah / General Charity

Lillah or general charitable donations may be used to support EWF's eligible programs, operational charitable activities, and community welfare work, according to the needs of the organization and the purpose communicated to the donor.

7. Payment Processing

EWF may provide different payment methods, including online payment services, bank transfers, mobile payment services, and other payment methods made available through authorized channels.

When you use a third-party payment provider, your payment information may be processed directly by that provider according to its own terms, security measures, and privacy policy.

EWF may retain limited transaction information such as donation amount, donor information, transaction reference, payment status, and other information necessary for accounting, verification, reconciliation, record keeping, and donor support.

EWF does not intentionally store complete debit or credit card numbers on its website when those details are handled by an authorized payment processor.

8. Donation Cancellation & Refund Policy

Donations are generally intended to support EWF's charitable and welfare activities and are therefore treated as voluntary charitable contributions.

If you believe that a donation was made in error, duplicated, unauthorized, or processed incorrectly, please contact EWF as soon as possible with the relevant transaction details.

EWF will review refund requests on a case-by-case basis. Where a refund is approved, it may be processed through the original payment method where technically and practically possible.

Payment-provider charges, banking limitations, or other transaction costs may affect the method or timing of a refund.

9. Restricted and Campaign-Specific Donations

EWF may operate campaigns or donation categories for specific purposes, including education, special children, water projects, disaster relief, Zakat, Sadaqah, community development, and other charitable activities.

Where a donation is specifically designated for a particular campaign, EWF will make reasonable efforts to apply the donation to that purpose.

If the stated campaign has already received sufficient funding, becomes unavailable, is completed, or circumstances prevent the funds from being used exactly as originally described, EWF may redirect the donation to a closely related charitable purpose or another appropriate EWF program, subject to applicable requirements and the nature of the donation.

10. When We Share Personal Information

EWF does not sell personal information to third parties.

We may share limited information where reasonably necessary with trusted service providers such as:

• Payment processors
• Website hosting providers
• Website security providers
• Email and communication service providers
• Cloud storage providers
• Analytics providers
• Professional service providers

We may also disclose information where required by applicable law, valid legal process, authorized government authorities, or where necessary to protect the rights, safety, property, or security of EWF, its beneficiaries, donors, staff, or other individuals.

11. Cookies

The EWF website may use cookies and similar technologies to support website functionality, donation processes, preferences, analytics, security, and website performance.

Cookies may help us understand how visitors use our website and help us improve the user experience.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

12. Social Media

EWF may maintain social media accounts and may link to or embed content from platforms such as Facebook, Instagram, YouTube, LinkedIn, and other services.

When you interact with these platforms, the relevant platform may collect and process information according to its own privacy policy.

Please avoid posting confidential or sensitive personal information publicly through social media.

13. Data Security

EWF takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, loss, or destruction.

Access to personal information should be limited to authorized persons and service providers who require the information for legitimate organizational purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. How Long We Keep Personal Information

EWF retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including donation records, accounting, auditing, program administration, security, dispute resolution, and applicable record-keeping requirements.

When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of where appropriate.

15. Your Privacy Rights

Depending on the circumstances and applicable requirements, you may contact EWF regarding personal information we hold about you.

• Access: You may ask what personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of information where there is no continuing legitimate reason to retain it.
• Communication Preferences: You may request that non-essential promotional communications stop.
• Consent: Where processing is based on your consent, you may ask to withdraw that consent.

Certain requests may be subject to legal, accounting, security, or legitimate organizational requirements.

16. Children and Beneficiary Information

Some EWF programs provide education, rehabilitation, care, or other support to children, including children with special educational or developmental needs.

Information relating to children is handled with additional care and should only be collected and used where reasonably necessary for the relevant program or service.

Where appropriate, information about a child may be provided by a parent, guardian, or authorized representative.

Photographs, videos, names, stories, or other beneficiary information may only be used for appropriate organizational, educational, awareness, documentation, or communication purposes where proper authorization has been obtained.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, government websites, partner organizations, or other external resources.

EWF is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external service before providing personal information.

18. Changes to This Policy

EWF may update this Privacy & Donation Policy from time to time to reflect changes in our programs, website, technology, payment services, organizational practices, or applicable requirements.

When material changes are made, we may update the date displayed at the beginning of this policy and may provide additional notice where appropriate.

19. Contact Endless Welfare Foundation

If you have a question about this Privacy & Donation Policy, want to make a privacy request, have a donation-related concern, or need assistance regarding a transaction, please contact us.